BT share price: Consumer unit creates 1,000 more roles

Move comes as telco looks to improve customer service

BT share price: Consumer unit creates 1,000 more roles

BT Group (LON:BT.A) is set to create more than 1,000 permanent roles across the UK and Ireland as it looks to improve its customer service, the telco has said. The move comes after the former telecoms monopoly unveiled plans earlier this year to slash 13,000 jobs over the next three years as part of outgoing chief executive Gavin Patterson’s strategy to trim costs.

BT’s share price has been little changed in London in today’s session, having inched 0.3 percent higher to 230.20p as of 14:34 BST. The stock is outperforming the broader UK market, with the benchmark FTSE 100 index currently standing 0.50 percent lower at 7,737.61 points. The group’s shares have lost more than 26 percent of their value over the past year, as compared with about a three-percent gain in the Footsie.

BT Consumer to create 1,000 more jobs

BT announced in a statement today that more than 1,000 permanent roles are set to be created in the telco’s call centres across the UK and Ireland, with the purpose of helping customers with everything from technical support to account queries to customers across the UK. The group explained that the move was part of its commitment to answer all BT customer calls in the UK and Ireland by the end of 2020.

“These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online,” Marc Allera, CEO of BT's Consumer business, commented in the statement.

Analysts on former telecoms monopoly

Numis Securities reaffirmed BT as a ‘buy’ at the end of last month, while Deutsche Bank continues to see the former telecoms monopoly as a ‘hold’. According to MarketBeat, the company currently has a consensus ‘hold’ rating and an average price target of 277.35p.

As of 14:57 BST, Thursday, 09 August, BT Group plc share price is 230.20p.

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