Reviews ( 4 )

  • New platform doesn't mean better service...

    2.0 reviewed Oct 26 2014, 19:43 GMT
    • 2.0 Pricing
      40% from total
    • 2.0 Value
      40% from total
    • 2.0 Range of Tradable Instruments
      40% from total
    • 1.0 Reliability
      20% from total
    • 1.0 Customer Service
      20% from total
    • 2.0 Value Added Features
      40% from total

    Although I have never been a full time trader, but just occasionally and small positions, I have been using CMC markets platform for almost 5 years before they introduced their new platform CMC NextGen. I was pretty happy with the previous one but I was forced onto CMC NextGen. As long as I trade forex, I need to see the current market news. I cannot say that the old platform news service was perfect but compared to the new one it was great! I found it really disappointing that there were only very limited amount of market news on the new platform. Another thing is that CMC NextGen had many glitches – just bear in mind that some people are trading positions that worth hundreds of thousands. I didn’t like their charts either. I opened new accounts at a couple of other CFD brokers and I will never trade with CMC markets again while they have this terrible platform. And I bet that I am not the only one who left CMC markets because of their NextGen platform. Do not forget that when they first entered the CFD markets in Australia, they were the largest CFD broker, but now they are losing out to competitors.

    Was this review helpful?
    Yes
    0
  • Bad customer survice

    3.0 reviewed Oct 26 2014, 20:02 GMT
    • 2.0 Pricing
      40% from total
    • 3.0 Value
      60% from total
    • 3.0 Range of Tradable Instruments
      60% from total
    • 2.0 Reliability
      40% from total
    • 1.0 Customer Service
      20% from total
    • 3.0 Value Added Features
      60% from total

    More or less I agree with Jacob about CMC NextGen platform. Although the platform looks good and is user friendly, it has taken away customer leverage levels, which was one of CMC Markets best features. Many customers claim that CMC Markets Australia doesn’t reply to e-mails and I totally agree with that. Their customer service is quite bad - the main reason to transfer my funds to another broker!

    Was this review helpful?
    Yes
    0
  • Great NextGen

    5.0 reviewed Oct 26 2014, 20:24 GMT
    • 5.0 Pricing
      100% from total
    • 5.0 Value
      100% from total
    • 5.0 Range of Tradable Instruments
      100% from total
    • 5.0 Reliability
      100% from total
    • 5.0 Customer Service
      100% from total
    • 5.0 Value Added Features
      100% from total

    I’ve been trading for six years with CMC Markets before they introduced their new platform – spread betting on their Market Maker platform. At the beginning after moving to the NextGen platform, I wasn’t very pleased. However, now I admit that my first impression was wrong. Shortly after the account was open, I got used to it and became very satisfied with the new service. Their charts are great, the app is brilliant and spreads are as tight as you like. I trade mainly FX and I reckon that I have benefited from NextGen. Last but not least, I find customer service really good as well – during my experience with CMC Markets, they have always responded to my emails and calls straightaway.

    Was this review helpful?
    Yes
    0
  • Great mobile app!

    4.0 reviewed Oct 26 2014, 21:00 GMT
    • 5.0 Pricing
      100% from total
    • 5.0 Value
      100% from total
    • 3.0 Range of Tradable Instruments
      60% from total
    • 4.0 Reliability
      80% from total
    • 5.0 Customer Service
      100% from total
    • 5.0 Value Added Features
      100% from total

    Having used different online trading platforms for over 9 years, I can claim that CMC Markets is the best I’ve tried so far. I find their margin requirements are quite decent but what I find most helpful is the fact that I can see quality charts on my iPhone. I talked to them several times already and I am quite satisfied with their professional services.

    Was this review helpful?
    Yes
    0
Send Feedback
0 Brokers added for comparison:
Clear all