Microsoft share price: Company admits problem with Xbox One disc drive

on Nov 26, 2013
Updated: Oct 21, 2019
Listen, Tuesday, November 26: Microsoft Corp (NASDAQ:MSFT) issued a statement yesterday acknowledging that some Xbox One buyers are experiencing problems with their disc drives. Microsoft is saying that only a small number of units are affected.

According to a report in the gaming media, the company is offering a free game to all customers who have received defective consoles.
In yesterday’s trading, Microsoft shares closed up 0.2 percent at $37.19.
Trade these shares now through Hargreaves Lansdown from £5.95 per deal.
More than 150 purchasers of Microsoft’s brand-new Xbox One game console have contacted gaming news website Kotaku, claiming that their consoles have faulty disc drives.

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“The issue is affecting a very small number of Xbox One customers,” said Microsoft in a statement.
“We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange programme.”
The Redmond-based company has also made an extra effort to make up for the inconvenience. Gaming website Polygon reported of an Xbox customer care e-mail offering affected customers an Xbox One title of their choice gratis.

“While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game,” said the email as forwarded to Polygon. “We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.”
The titles customers can choose from are Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome and Zoo Tycoon. Since the copies are digital they don’t require the console’s disc drive to be played.

**‘Red ring of death’**
This is not the first time Microsoft has experienced problems with the launch of a new console. After the 2005 launch of the incumbent Xbox 360, some users reported the appearance of three red lights flashing on the front of the device. This became known as the ‘red ring of death’ because it identified technical problems and failures that made the consoles unusable.

The Xbox One launched four days ago, on November 22, and according to its maker more than one million units shipped during the first 24 hours (Microsoft share price: Xbox One sales exceed one million ). The console is pitted against Sony Corp’s (TYO:6758) new PlayStation 4, which debuted in North America a week earlier than its rival and is due to launch in the UK and some European countries on 29 November.

Some PS4 owners have also reported technical issues with Sony’s offering but the Japanese company says that fewer than one percent of consoles have been affected. PS4 sales also exceeded one million units on the first day of the device’s North American debut (Sony share price: PlayStation 4 sales top one million on launch day ).
**As of yesterday’s US close, buy Microsoft shares at $37.19**
**As of yesterday’s US close, sell Microsoft shares at $37.19**
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