Shares in International Consolidated Airlines Group (LON:IAG) have been subdued this morning as the blue-chip company revealed that its British Airways subsidiary had suffered a data breach. The news marks a hit for the airline which suffered a major computer failure last year that left more than 75,000 passengers stranded at Heathrow and Gatwick airports during a long holiday weekend.
As of 08:46 BST, IAG’s share price had lost 2.94 percent to 661.20p. The stock is underperforming the broader UK market, with the benchmark FTSE 100 index currently standing 0.1 percent lower at 7,311.82 points.
Data breach at British Airways
IAG announced in a statement yesterday that its British Airways unit was investigating a theft of customer data from its website and the airline’s mobile app, ‘as a matter of urgency’. The theft has affected bookings made between August 21 and September 5. The group said that the airline was communicating with affected customers and that it advised any customers who believe they may have been affected to contact their banks or credit card providers. British Airways has further notified the police and relevant authorities.
“We are deeply sorry for the disruption that this criminal activity has caused,” Alex Cruz, British Airways’ Chairman and Chief Executive, commented in the statement. “We take the protection of our customers' data very seriously.”
IAG meanwhile reassured customers that the data breach had been resolved and the website was working normally, and that no travel or passport details were stolen.
IAG updates on passenger traffic
IAG updated investors on its passenger traffic earlier this week, reporting that its traffic, measured in revenue passenger kilometres, had increased seven percent last month as compared with August 2017, while group capacity measured in available seat kilometres had climbed 6.5 percent.