46+ Artificial intelligence (AI) statistics, facts & usage trends

Within no time, artificial intelligence (AI) has become a transformative force, such that even your grandpa would have heard of the capabilities of ChatGPT, Amazon’s Alexa, and Apple’s Siri. 

But, for many of us, understanding the true impact of AI is challenging to visualise. 

What is the role of AI for small, medium, or large businesses? How can you use AI to power your sales or marketing? How are companies adopting this change? What do customers think about this digital shift?

To answer these questions, Invezz conducted some amazing research to create a compilation of 46+ artificial intelligence stats you need to know in 2023. For unlocking more insights, explore our research & statistics page.

Let’s explore!

Key takeaways:

• The global AI market was valued at $136.55 billion in 2022 and will reach $1.81 trillion by 2030.
• China leads the market of AI deployment, with 58% of companies in China already deploying AI.
• Nine of every 10 Americans currently use AI devices, programs, or services featuring some element of AI.
• 87% of baby boomers are reluctant to use voice assistants like Siri or Alexa because they prefer email as a mode of communication.
• More than 60% of business owners think AI will strengthen client relationships.
• 97% of companies believe ChatGPT will help their business.
• Artificial intelligence could replace 85 million jobs by 2025 but will generate 97 million new jobs.
• 81% of employees say AI will improve their job performance.
• One in every four companies adopts artificial intelligence to address labour shortages and customer pressure.
• 62% of customers are willing to use AI to improve their experiences.
• 57% of companies are concerned about leaked secrets in AI-generated codes.

AI market size statistics

So, how valuable is AI? These key AI statistics will help you take a closer look at the AI market size:

1. The global AI market size was valued at $136.55 billion in 2022 and will reach $1.81 trillion by 2030. 

The scope of the global AI market is likely to witness multifold growth. Due to the rapid adoption of artificial intelligence, this global AI market will grow by 37.3% from 2023 to 2030. 

This implies that artificial intelligence applications and technologies will witness significant adoption and investment in the coming years. 

Understanding the global market insights provides a holistic understanding of artificial intelligence’s impact on leading businesses, investments, policies, and ethics. It can help local economies navigate artificial intelligence growth in the future.

This is primarily because more companies and businesses are finding practical use cases of using artificial intelligence in their workflow. 

Source: GrandViewResearch

2. The market size of AI in the US will reach $87.18 billion in 2023.

The market size of AI in the USA will reach $87.18 billion in 2023, while the size of AI in China will reach $29.02 billion in 2023. The UK market ranks third, reaching $9.87 billion in 2023.

This shows a comprehensive AI landscape for Chinese and UK companies, start-ups, and research institutions. 

Source: Statista, Statista

3. By 2030, the estimated net impact of AI on the US GDP will be 21%.

AI’s impact on economic growth is anticipated to result in a 21% net increase in the United States GDP by 2030.

Source: Statista

4. 58% of companies in China, 57% of companies in India, and only 25% of companies in the US have deployed AI.

China leads the market of AI deployment, with 58% of companies in China already deploying AI, while 30% of companies are exploring it. India ranks second in the deployment rate, with 57% of companies deploying AI. Only 25% of companies in the US have deployed AI, while 43% are still exploring its adoption and deployment.

These AI stats show that all countries are slowly adopting AI, which can lead to innovation and the development of new services, business models, and even products.

Source: IBM

5. When it comes to AI readiness, the US government was ranked first in the world in 2022. 

The Global Artificial Intelligence Index 2022 measures the government’s ability and readiness to adapt to revolutionary AI tools, platforms, and tech. 

The US was ranked first, followed by Singapore and the UK. Interestingly, these AI stats reveal that the top 20 positions in this index were held by the developed Western nations.

Source: Global Artificial Intelligence Index 2022

AI usage and adoption statistics

Understanding how customers perceive AI can help businesses customise their AI-driven content and products to meet digital customers’ requirements. Here are some mind-boggling AI usage statistics to know in 2023:

6. Nine of every 10 Americans currently use AI devices, programs, or services featuring some element of AI.

Interestingly, the use of these AI products ranges from 84% of US adults using navigation apps Google Maps, Waze, or Apple Maps to 20% using smart home devices such as self-learning thermostats and lighting. With more and more adults adopting AI, the US is likely to witness an increase in the AI adoption rate.

Source: Gallup

7. 62% of customers are willing to use AI to improve their experiences.

This AI stat reveals that AI has gone mainstream for consumers and business buyers. Customers are showing a positive attitude toward AI technology. As a result, companies can use this positive attitude to innovate new products and engage customers.

Source: Salesforce

8. 70% of business buyers trust companies to use AI for their benefit. 

When such a large chunk of business buyers trust companies to use AI, it comes as a positive sign, encouraging companies to focus on the continued expansion of AI systems. 

Source: Salesforce

9. 22% of customers prefer using voice assistants when communicating with companies.

AI comes in many different forms, and voice assistants like Siri, Alexa, and Google Assistants are one of them. Interestingly, 28% of Millennials/Gen Zers, 22% of Gen Xers, and 13% of Silents/Baby Boomers prefer using AI voice assistants when communicating with companies. This is because these assistants provide a virtual assistant experience through natural language processing.

Source: Salesforce

10. 87% of baby boomers are reluctant to use voice assistants like Siri or Alexa because they prefer email as a mode of communication.

Baby boomers show reluctance to use AI technology because of unfamiliarity or privacy concerns. 65% of baby boomers prefer using email as a mode of communication, showing their preference for traditional interaction methods.

Source: Salesforce

11. Consumer concern over false information coming from AI is at over 75%.

Over 75% of consumers are concerned about misinformation from artificial intelligence tools like ChatGPT, Bing Chat, and Google Bard, among others.

This demonstrates the growing optimism about AI’s ability to revolutionise business operations.

Source: Forbes

Facts about artificial intelligence for businesses

Here are some business-related artificial intelligence facts:

12. 83% of businesses claim that AI is a strategic priority in their business strategy.

Interestingly, 84% of businesses say AI will help them gain or sustain a competitive advantage, while 75% agree that AI will allow them to enter into business ventures.

Typically, automated emails and chatbots are the two most common uses of AI in the business environment.

Source: Cisco

13. One in every four companies adopts artificial intelligence to address labour shortages and customer pressure.

One in every four companies adopts artificial intelligence because of labour or skills shortages. This shows that companies are using AI to fill in the talent gap, automate various tasks, and increase the company’s operational efficiency. 

What’s more baffling is that 25% of companies are adopting AI because of the pressure they’re facing from customers. These AI usage stats underscore the importance of customer-centricity, compelling companies to use an AI platform to meet customer expectations.

Source: IBM

14. 55% of companies that have already deployed AI consider it for every new use case.

Companies are slowly focussing on the AI-first approach to explore the hidden potentials of what AI can achieve. However, this AI-first approach doesn’t mean an AI-only approach.

Source: Gartner

15. Over half of companies consider the risk factors associated with AI when evaluating new AI use cases.

Companies with an AI-first approach weigh risk as a critical factor in understanding whether to adopt AI for a new use case.

Source: Gartner

16. 97% of companies believe ChatGPT will help their business in some form.

A staggering 97% of companies believe ChatGPT positively impacts their operations. Among the potential benefits, 74% of companies expect ChatGPT to assist in creating responses for customers using chatbots. Meanwhile, 53% of companies use it to summarize information, and 50% use it to improve their decision-making.

Source: Forbes

17. 90% of companies believe ChatGPT will positively impact their business in the next 12 months.

This is because 70% of companies believe ChatGPT will help them generate content more quickly, while 58% believe it will create a personalised customer experience. Interestingly, 47% of companies expect ChatGPT to improve the credibility of their business, and 57% believe it will increase website traffic.

Source: Forbes

18. More than 60% of business owners think AI will strengthen client relationships.

64% of business owners think artificial intelligence (AI) can potentially enhance customer relationships and increase productivity. Interestingly, 60% expect AI to drive sales growth.

Source: Forbes

19. One-third of UK businesses are likely to use AI by 2040. 

With the spending on AI and its tools likely to increase, more companies will adopt at least one AI technology by 2040.

Interestingly, around 2% of companies are still piloting AI, boosting overall AI usage in the country.

Source: ResearchLive

20. Businesses used 3.8 different AI capabilities in 2022.

Businesses already using AI use 3.8 different capabilities in 2022, up from 1.9 in 2019. 

This AI trend highlights the diverse range of AI capabilities used across various industries, running from robotic process automation to data analysis. 

Source: McKinsey

21. Limited AI skills are slowing the AI usage and adoption rate.

For companies already using AI, one of the barriers they face to successful adoption is a lack of expertise in AI (34%), followed by a high cost of implementation (29%). 

Another significant factor in the slow adoption rate is the company’s inability to handle or tackle complex AI projects (25%).

Source: IBM

22. 34% of companies use or implement AI application security tools.

What’s more baffling is that companies are implementing AI application security tools to reduce the risk associated with generative AI (GenAI). More than 56% of companies are exploring or considering these options. jo

Source: Gartner

23. 57% of companies are concerned about leaked secrets in AI-generated codes.

One of the reasons why companies are implementing AI application security tools is they fear GenAI will leak secrets in the AI-generated codes. Interestingly, 58% of companies worry about biased or incorrect outputs.

Source: Gartner

24. 78% of UK businesses report that the current use of AI did not apply to their business. 

This can be because these businesses have not found a proper use case for using AI in their operational workflow or are yet to realise the full potential of AI in their business. 

It primarily highlights the varying adoption of AI in different sectors and industries. 

Source: Office of National Statistics

Artificial intelligence statistics by industry

The impact of AI on different industries and sectors is one reason it’s becoming so popular among the masses. These artificial intelligence industry statistics show how this technology will revolutionise different sectors:

25. 25% of travel and hospitality companies use chatbot technology. 

Travel companies are gradually using chatbots to allow guests to make bookings, general inquiries, and similar services. This statistic reveals a growing adoption of AI because of chatbots’ benefits. Chatbots can help travel companies improve customer service, handle routine inquiries, and enhance efficiency in answering traveler needs.

Source: Statista

26. IT and telecommunication have the highest AI adoption rate in the UK. 

More and more IT and telecommunication companies are slowly adopting and using AI. The adoption rate in this sector is 29.5%, followed by the legal sector, which has an adoption rate of 29.2%.

Hospitality, health, and retail have the lowest AI adoption rates of 11.9%, 11.5%, and 11.5%, respectively.

Source: UK Gov 

27. The education sector has an adoption rate of around 18%, and the same number of companies plan to use AI in the coming months.

The adoption of AI in education indicates that more companies are willing to use AI-powered tools to enhance the student experience. Using AI-powered tools in the education sector can help companies personalise learning, focus on individual needs, and provide real-time feedback. This will improve the student’s engagement rate. 

Source: UK Gov

28. 70% of marketers were excited about using AI.

With the rise of technology, AI has become part and parcel of most media, advertising, and sales companies. They are relying heavily on AI because it fastens the process of market research on consumers and prospects. Only 2% of the surveyed marketers were not excited about using AI for their marketing requirements. 

Source: Statista

29. 73% of brand marketers use AI to target digital ads.

Brand marketers’ high adoption and AI usage rate suggest that AI can revolutionise advertising practices. It shows that AI-powered ads’ significantly impact precision targeting, improving the overall effectiveness of digital marketing strategies. 

Source: Statista

30. The global artificial intelligence market in healthcare will reach $187.95 billion. 

One-fifth of companies indicate they are in the early stage of adoption of AI. Companies are using AI for healthcare data integration and natural language processing (NLP).

Interestingly, companies expect doctors to spend 20% more of their time on patients because AI will reduce the burden of administrative tasks. Nurses can spend about 8% more of their time with patients for the same reason.

Source: Statista

31. In 2022, 53% of global information technology (IT) companies increased their adoption of AI.

This statistic signifies the growing adoption of AI in applications such as machine learning (ML), automation, and data analysis. It shows that adopting AI can provide companies with a competitive advantage, improve workplace efficiency, and increase the innovation rate of products or services.

Source: IBM

32. The manufacturing industry will gain $3.78 trillion from AI by 2035.

Manufacturing companies use AI with ML and deep algorithms to automate various processes and make manufacturing operations much faster and more accurate. AI will witness exploding growth because it increases operational efficiency, improves products and customer experience, and optimizes the supply chain.

Source: Accenture

Chatbot AI statistics

Chatbots and AI go hand-in-hand. Apart from helping in customer service, these intelligent bots can help in lead generation, spam filtering, appointment scheduling, survey, and feedback collection, among other uses. Here are AI trends and statistics that prove this:

33. The worldwide chatbot market will reach $1,250 million by 2025.

Companies are using chatbots to save manpower, money, and time. Customer and after-sales services are two areas where most companies implement chatbots. CRM, sales, and marketing follow this. As more and more industries understand the benefit of chatbots, this market size will witness sky-rocketing growth.

Source: Statista

34. The USA, Germany, India, the UK, and Brazil are the top five chatbot-using countries.

Approximately 1.5 billion people worldwide use chatbots for some purpose or another. Most people are in the USA, India, the UK, Germany, and Brazil. 

Source: Chatbots Magazine

35. 34% of Britishers have previously used AI chatbots. 

50% of Britishers use chatbots for customer service, 33% use them because they want to try something new, 19% use them for advice, and the same number for entertainment. 

These AI statistics show the various purposes for which the UK population uses AI. It suggests that many British people are open to using new AI systems and tools. 

Source: Office of National Statistics

36. The USA has the highest chatbot-to-population ratio in the world. 

Most US businesses are using chatbots for customer services. The number of chatbots per 1000 people is the highest in the USA, followed by Australia and the UK. 

The chatbot-to-population ratio in the US is 0.0477.

Source: OvationCXM

AI-powered voice assistant statistics

Voice assistants use various AI technologies, including machine learning, natural language processing, deep learning, and speech recognition. These technologies help these personal digital assistants answer questions, set reminders, provide accurate information, and control smart devices, elevating customer satisfaction and experience. 

37. Daily voice search usage among American mobile users is at 50%.

Voice search usage among American mobile users is increasing, with 50% currently using it daily. Interestingly, 58% of customers aged between 25 and 34 use voice search daily compared to 43% of 55+ years that use voice search weekly.

Source: UpCity

38. 17% of customers use voice search to ask about the weather.

Surprisingly, customers do not use voice search for navigation assistance while driving. They use it to ask about the weather, followed by local near-me searches (16%). Companies should incorporate longer voice search strings into their website SEO to improve their search engine ranking.

Source: UpCity

39. The trust in voice assistant shopping is low.

34% of customers prefer purchasing food or a takeaway meal, while 31% use it for buying groceries and 21% for booking cabs. Alternatively, only 3% use it to buy clothes. Most items purchased are small, which doesn’t require a customer to see them physically to determine their quality. 

Source: PwC

40. 67% of customers are likely to use voice search when looking for information.

People of all ages are using AI-powered chatbots to find answers to specific questions with a limited scope of answers. This includes discovering when a product was released, getting directions, or other data-focused questions.

Source: UpCity

AI replacing jobs and employment statistics

Here are some of the latest facts about artificial intelligence related to how it’s replacing jobs in various industries:

41. Artificial intelligence could replace 85 million jobs by 2025.

By 2025, automation and artificial intelligence will displace 85 million jobs. AI will disrupt jobs in large and medium businesses across 26 economies in 16 industries.

As AI takes centerstage, companies are slowly cutting down roles such as data entry, accounting, and administrative support. What’s more baffling is that 50% of companies are accelerating the automation of some roles.

Cost savings is another reason companies implement AI in their business processes.

Source: WeForum

42. AI will generate 97 million new jobs.

AI will create 97 million new jobs, potentially alleviating concerns about worker displacement. Some areas where artificial intelligence will help humans gain a competitive advantage include decision-making, reasoning, managing, and advising. There will be a surge in green economy jobs, which includes roles in the data and AI industry.

Source: WeForum

43. 77% of people fear AI will result in job losses in the upcoming year.

77% of people expressed concern that AI could result in job losses soon, demonstrating a general concern about how technology may affect employment opportunities. Of these, 44% are very concerned, whereas 33% are somewhat concerned.

This suggests that as companies adopt AI, the fear of job displacement poses a significant risk among employees.

Source: Forbes

44. Britain will lose around 30% of jobs to artificial intelligence.

More than half of the jobs (54%) in the catering industry are likely to be replaced by AI robots. The second most threatened industry is the arts, entertainment, and recreation industry, which risks losing nearly half (45%) of jobs.

Source: Spiceworks

45. 81% of employees say AI will improve their job performance.

Of these 81% of employees, 61% say it makes them more efficient and productive, while 49% felt it enhanced their decision-making process. Meanwhile, 51% believe artificial intelligence enables them to achieve a better work/life balance.

Source: Bloomberg

46. Artificial intelligence has reduced the wages by 50 to 70%.

This wage decline is visible among blue-collar workers replaced by artificial intelligence and is the highest wage decrease since the 1980s. Moreover, artificial intelligence, robotics, and new sophisticated technologies are slowly creating income and wealth inequality.

Source: Forbes

Wrapping up

As you can see, AI is changing everything from how we shop and browse the internet to how it helps companies know their customers. To stay up-to-date with the latest AI trends, businesses must go with the flow and adapt to this revolutionary and mainstream technology.

With the AI space rapidly evolving, one thing is for sure – the AI industry will witness multifold growth in the coming years, and the future of almost every business is AI.

Businesses that use this technology will likely get the first-mover advantage. After all, this is how ChatGPT revolutionised the entire marketing and writing industry. 

So, are you ready to embrace the change and ensure you don’t fall prey to the much-dreaded digital Darwinism?

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