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A comprehensive review of ChangeHero

ChangeHero is an anonymous and instant cryptocurrency broker, keep reading to find out more.

4/5 star rating

ChangeHero offers a user-friendly brokerage with upfront, transparent fees and 24/7 support. It is ideal for anyone needing to quickly exchange one coin for another, without having to go through the usual registration and account verification process.

Pros & cons

Pros

  • Anonymous transactions
  • 24/7 customer support
  • Non-custodial service meaning your coins aren’t at risk
Cons

  • Relatively large crypto buying fees
  • Lack of advanced tools and charts

What can I do with ChangeHero?

ChangeHero provides an easy, anonymous way to buy, sell, and exchange cryptocurrencies instantly. It supports over 48 cryptocurrencies, 5 fiat currencies, is Visa and Mastercard compatible, and provides 24/7 support, including a chat feature on its website.

It also offers real-time cryptocurrency prices, charts, exchange rates, and completes transactions in just 3 simple steps.

ChangeHero cryptocurrencies and trading information

What coins can you buy and sell on ChangeHero?

ChangeHero currently supports over 48 cryptocurrencies, which is more than can be found on many similar crypto brokerages. See the complete list below.

  • Bitcoin
  • Ethereum
  • Bitcoin SV
  • Tether
  • Bitcoin Cash
  • Litecoin
  • XRP
  • Ardor
  • Binance Coin
  • Bread
  • Binance USD
  • Dash
  • Digibyte
  • Dogecoin
  • Ethereum Classic
  • Nano
  • Nimiq
  • OmiseGO
  • Paxos Standard Token
  • Tron
  • TrueUSD
  • USD Coin
  • Stellar
  • Tezos
  • Verge
  • ZCash

What are the spreads?

ChangeHero’s spreads vary depending on whether the user has verified their identity or not. The spreads are lower if you are verified, higher if you are not. Generally you can expect spreads of between 1-5% when comparing buying and selling prices of different coins.

These fall slightly on the higher end, but are still within industry norms.

Fees, limits, and payment options on ChangeHero

What payment methods are accepted by ChangeHero?

Currently you can buy crypto on ChangeHero with USD, EUR, GBP, JPY, Rubles. The only payment method currently accepted is credit or debit card, and here’s a summary of the fees and speeds involved:

Payment methodBuySell
Debit/Credit card
-min/max
-fees
-speed
Yes
$5/$10,000
Free
Instant
Yes
$20/None
Free
24 hours

How much are ChangeHero’s fees and commissions?

ChangeHero does not charge any set fees or rates. Instead you pay it in the spread – the difference applied between the price at which the platform will buy crypto from and sell crypto to you.

Transaction typeFeesSpreadSpeed
Buy/sell0.5%1-5%Instant
Crypto exchange/conversion0.5% (Best rate)
0.7% (Fixed rate)
1-5%Instant
Crypto send/receiveNetwork relativeNetwork relativeNetwork relative

How fast are coins transferred?

Transactions on ChangeHero usually range from a minute to fifteen minutes depending on how busy the blockchain for the crypto you’re buying or selling is.

Are there limits to how much crypto I can buy with ChangeHero?

The maximum limit to buy crypto varies according to the type of user and if you have supplied verification documents or not. You can buy crypto without verification up to a maximum amount of 300 EUR. With full verification, you can buy up to 10,000 EUR per month.

Do I need a separate cryptocurrency wallet to use ChangeHero?

Yes, ChangeHero is a non-custodial service that does not hold your funds. It also offers registration-free service and does not collect any personal information.

How do I withdraw my money?

Since ChangeHero is non-custodial and does not hold your funds, all of your purchases are made directly with either your credit/debit card or from your wallet, and any coins you buy are delivered directly into your personal wallet.

ChangeHero’s Exchange platform

What devices can I use ChangeHero on?

Currently access to ChangeHero is restricted to your web browser, as there is no mobile app. But it does support all major browsers such as Chrome, Edge, and Firefox. This means you can access ChangeHero on:

  • Laptop computers
  • Desktop computers
  • Smartphones (using mobile browsers)
  • Tablets

Can I use ChangeHero in my country?

You can use ChangeHero from over 100 countries around the world including the UK, Spain, France, and Germany. See if your country is available in the list below.

Is ChangeHero available in my language?

ChangeHero currently offers support in English and Russian. See if ChangHero is available in your language by selecting from the box below.

How easy is it to use ChangeHero?

A typical anonymous transaction on ChangeHero takes under 20 minutes and is straightforward and simple. You simply enter the amount of crypto you want to buy, the wallet address you want to send it to, check the details, accept the terms, and ChangeHero will send your funds.

Throughout this process, ChangeHero provides you with constant, up-to-the-second updates on the transaction process and provides all the details in a detailed, easy to read summary.

The only drawback is that ChangeHero is currently only available via your web browser, as there is no mobile app. But this may become available in the future for those needing to buy, sell, and exchange crypto while on the go.

Key features

There are a few main features which ChangeHero offers that have served to make it an attractive crypto broker for people looking to buy and sell different cryptocurrencies. Here are three of the best features of their service.

No Registration

No account creation or personal details are needed to complete transactions on ChangeHero. This means you can buy Bitcoin and other cryptocurrencies anonymously on the platform. You can only do this up to a limit of €300, however, with larger purchases requiring registration to be completed.

24/7 Support

A support team is available any time of the day to assist with any issues via either email or chat. Simply visit their website and click ‘chat’ in the bottom right corner, or send the team an email at [email protected].

Non-Custodial Service

ChangeHero’s services are non-custodial, meaning that the platform does not hold cryptocurrency, but merely acts as a middleman to send and receive it. This means that it is not vulnerable to hackers making away with all the coins stored on the platform and heightens their security.

For added convenience, ChangeHero is also fully integrated with several third-party crypto wallets such as CoolWallet, Trezor, and Exodus for a seamless buying and selling experience.

Security and regulation

Is ChangeHero safe?

Yes, since ChangeHero is a non-custodial service, you retain full control and your coins are either exchanged and deposited into your debit/credit card account or deposited into your crypto wallet.

Am I and my funds protected?

As a non-custodial service, ChangeHero does not hold your funds. They are immediately sent to your wallet or debit/credit card account of choice once a transaction is complete. This means you never have any currency (fiat or crypto) stored on ChangeHero and so they aren’t at risk.

Is ChangeHero regulated?

ChangeHero is not regulated by any financial authority, but it is a non-custodial service that does not hold your funds and it complies with best practices. If you want to buy more than €300 of crypto, then you will need to verify your identity so ChangeHero can abide by KYC rules.

Do I have to verify my identity with ChangeHero?

No, however ChangeHero does have a risk-scoring based automated system aimed at spotting suspicious activity during purchases and exchanges. A transaction will be put on hold if it is flagged by the system and the user will then be asked to pass AML & KYC verification.

Extra information

Educational resources 

ChangeHero doesn’t have any extensive educational tools or resources on its platform, but it does provide a good level of information about its services to help guide users.

The platform has a basic FAQ section which answers many central questions about its service such as how ChangeHero works and what its commissions are.

The company also has a blog, which among other content provides guides and tutorials on how to exchange crypto with different wallets and beginner’s guides to different crypto tools.

Tools and charting

ChangeHero doesn’t offer cryptocurrency trading services and therefore doesn’t display any market-related charts. On its homepage you’ll find a table with current cryptocurrency prices and the amount they have fluctuated over the past 24 hours, but this is as extensive as the tools and charting on ChangeHero get.

Customer support

ChangeHero provides 24/7 support to users via a live chat option on their website and they have an excellent rating on Trustpilot. They also offer additional support via email, but no direct phone support.

Our verdict 

ChangeHero is a simple and easy to use platform for beginners who are new to the crypto world. It has an intuitive, simple layout which makes it easy to get started buying and selling crypto coins. The spreads applied by the broker are a little on the high side (often around 4%), but seeing as the service is reliable and can be used to buy crypto anonymously, this isn’t excessively high. 

It also has some features which more experienced traders will also appreciate, such as a non-custodial service for safer transactions and no limits or restrictions on exchanges (as long as you have verified your identity). The lack of tools and sophisticated charting will leave more experienced traders wanting more, but these users would be better served by using a fully fledged crypto exchange rather than a brokerage service like ChangeHero.

ChangeHero is highly rated on Trustpilot, with lots of positive reviews, and the platform also offers 24/7 support with a live chat option directly embedded in their website. Overall, it is a simple, safe exchange for buying, selling, and exchanging cryptocurrencies.

How to buy cryptocurrency with ChangeHero
  1. Go to the ChangeHero website
  2. Select the crypto(s) you want to buy, sell or exchange
  3. Select the rate type and your deposit address (you can choose to either let ChangeHero find the best rate in the market for your exchange or a fixed rate for up to 15 minutes)
  4. Confirm your transaction details
  5. If you selected ‘fixed rate’ your transaction will be processed immediately.
  6. If you selected ‘Best rate’ ChangeHero will search for the best rate for your exchange, and process the transaction in under 20 minutes.

FAQs

Who owns ChangeHero?
How does ChangeHero make money?
Do I have to pay tax on ChangeHero profits?
How do I delete my ChangeHero account?
How do I sell on ChangeHero?
What if I forget my account password?
Can I use PayPal with ChangeHero?
Can I access my full trading history on ChangeHero?
Does ChangeHero accept payments in cryptocurrency?
Can ChangeHero store my coins for me?
Can I buy bitcoin on ChangeHero?
Is ChangeHero anonymous?

By Theodor Tonca
Theodor has more than a decade of experience in the financial sector, having worked as an analyst, investment partnership founder, and writer. When not working, he can most commonly be found on the basketball court.
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