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A comprehensive review of ChangeNOW

Security, user experience, exchange and more

4/5 star rating

ChangeNOW is a cryptocurrency exchange platform that was established by CHN Group Limited in 2017. Registered in Seychelles, ChangeNOW’s exchange enables instant trading of cryptocurrency, and supports nearly 200 crypto coins. The exchange supports nearly 30,000 trading pairs which facilitate the conversion of one crypto token into another, and ChangeNOW’s platform is also integrated with prominent trading platforms like Binance, Bitfinex, Huobi, and OKEx. 

On top of this, ChangeNOW also has its own cryptocurrency token – the NOW token – that serves as an internal currency among its products. This review will take you through everything you need to know about ChangeNOW’s exchange and whether it’s the right platform for you.

Pros & cons

Pros

  • A registration-free exchange platform
  • Wide range of cryptocurrency tokens and trading pairs
  • A simple and easy to navigate user interface
  • Integrated with leading crypto exchange platforms
  • Non-custodial cryptocurrency exchange service
  • Compatible with prominent hardware and software wallets
Cons

  • High fees and exchange rate spreads compared to other platforms
  • Limited fiat currency options to buy cryptocurrency (only GBP, USD, and EUR)
  • It does not have its own wallet service

What can I do on ChangeNOW?

ChangeNOW is a cryptocurrency exchange that allows you to buy crypto using fiat currency, and also enables swapping of one cryptocurrency into another across nearly 200 individual crypto tokens. For instance, you can instantly swap Chainlink (LINK) token with Cardano (ADA) token without having to convert it into a prominent cryptocurrency like Bitcoin or Ethereum. While the exchange allows you to buy crypto using 3 different fiat currencies (USD, EUR, and GBP), it does not facilitate the conversion of crypto into fiat currency. 

ChangeNOW has integrated its service with some of the leading cryptocurrency exchanges including Binance and Huobi. At the time of any trade, it compares the exchange rate on these platforms and offers you the best rate in real time.

What cryptocurrencies are supported?

ChangeNOW supports 196 cryptocurrencies and 30,000 trading pairs. While we can’t list them all right here, here are some of the top coins supported on the ChangeNOW exchange:

  • Bitcoin
  • Ethereum
  • XRP
  • Litecoin
  • Bitcoin Cash
  • EOS
  • Binance Coin
  • Bitcoin SV
  • Tether
  • Stellar
  • TRON
  • Cardano
  • Monero
  • Dash
  • IOTA
  • Cosmos
  • Ethereum Classic
  • Tezos
  • Neo
  • NEM
  • Maker
  • Ontology
  • Zcash
  • Bitcoin Gold
  • Basic Attention Token
  • VeChain
  • Chainlink
  • Dogecoin
  • USD Coin
  • QTUM
  • BitTorrent
  • OmiseGO
  • Decred
  • Holo
  • TrueUSD
  • Waves
  • Ravencoin
  • Lisk
  • Digibyte
  • Paxos Standard Token
  • Waltonchain
  • Golem
  • Dai
  • Binance USD

Payment methods

ChangeNOW allows you to buy cryptocurrencies using VISA and Mastercard in fiat currency. It has integrated with 3rd party service provider Simplex so you can buy cryptocurrencies using US dollars, pounds, or euros. To buy on ChangeNOW, you simply need to select the cryptocurrency you want to buy, enter your wallet address, and then enter the payment details in your chosen currency. 

With regards to withdrawing your funds, you can only do so in cryptocurrency token. As of now, ChangeNOW does not offer the option of withdrawing funds in any fiat currency. 

What devices can I use ChangeNOW on?

The services of ChangeNOW can be used on all operating systems including Windows, Mac, and Linux through any browser. Additionally, the exchange also has a mobile app for Android smartphones – unfortunately the ChangeNOW app is not available on iPhones. The devices on which you can access ChangeNOW include:

  • Desktop computers
  • Laptops
  • Tablets
  • Android smartphones

How easy is it to use ChangeNOW?

The ChangeNOW exchange is fairly simple and easy to use, even for a beginner. Moreover, you can directly access all the relevant tools from the homepage of the site or through the ChangeNOW mobile app on Android devices. A user simply needs to fill in details of cryptocurrency swaps, the amount you wish to buy, your wallet address, and if you want to use fixed-rate or classic-rate. There are no additional toolbars or graphs on any navigation panel of ChangeNOW. 

The Android mobile application is also designed so as to keep it as simple and accessible as possible. All you need to do is enter the currency pair and your wallet address in order to buy cryptocurrency. As of now, the mobile app does not support fiat to crypto transactions, so you’re limited to trading different cryptos unless you access ChangeNOW through a browser.

Countries supported

ChangeNOW can be used in the majority of countries around the world, with a few exceptions. On its website, ChangeNOW states that citizens residing in the United Nations Security Council Sanctions List cannot use the company’s services. Prominent countries excluded from ChangeNOW include:

  • The United States
  • Cuba
  • Iran
  • North Korea
  • Crimea
  • Sudan
  • Syria
  • Bangladesh
  • Bolivia

Account verification

ChangeNOW allows you to exchange and buy cryptocurrencies without needing to provide ID verification or KYC documents. Moreover, you do not need to even open an account to make a cryptocurrency swap. 

Having said that, as per its website, it uses an automated risk management system to check all transactions and there are occasions when documents need to be provided. In order to comply with European AML directives, KYC regulations, and platform requirements, ChangeNOW may ask you to provide a scan of your ID document and other relevant information (in some cases). 

Customer support

You can access customer support of ChangeNOW by filling a type form present on the platform’s official website. Alternatively, you can also use their social media channels to contact their customer support team. In the case of mobile application, the navigation toolbar has an option for ‘Contact Us’ from where you can monitor your conversations. However, as of now, the exchange does not seem to have a live chat or phone call option to contact their customer support.

The ChangeNOW exchange

First impressions

The ChangeNOW exchange is designed with a minimalistic and user-friendly interface. The exchange is extremely simple to use, even for people who are new to cryptocurrency. Moreover, any action of buying or swapping a token can be done in a few simple steps. Additionally, it eliminates the hassle of going through lengthy account verification processes and instead enables direct access without needing to sign up for and verify an account.

Another key benefit of ChangeNOW is that it finds the best market price for a particular trade at the given point of time, and displays this prominently when you’re buying cryptocurrencies. 

One drawback to note is that the exchange does not come with its own wallet. Hence you need to get yourself a private crypto wallet capable of storing the coins you wish to buy before using ChangeNOW.

Is ChangeNOW a secure exchange?

Yes. ChangeNOW is a non-custodial exchange, and all cryptocurrency that is bought and sold through it is held in users’ private wallets. The platform therefore does not store or keep your information pertaining to private keys on its servers. Since uses do not have an integrated ChangeNOW wallet, the exchange doesn’t have access to your coins and so any hacker that managed to breach the site similarly would be unable to steal your crypto. ChangeNOW has partnered with leading wallet service providers including Exodus, Atomic Wallet, Ledger, and Trezor among others to give users easy ways to keep their coins secure.

The cryptocurrency exchange does not have any other security protocols like 2FA on any of its versions (mobile app or browser), but as funds are not stored directly on the platform this isn’t a huge concern.

Are there fees?

Yes. ChangeNOW charges a cryptocurrency swap fee for each transaction, with the fee for each swap dependent upon the individual trade being made. ChangeNOW says the platform calculates the fee based upon parameters like network fee for deposit transaction, trading fees of their liquidity service provider, the fee for transferring coins to their liquidity provider. 

To give an example as to how these fees can rack up, at the time of writing, 1 BTC would give a return of 43.85 ETH on a global exchange, while ChangeNOW would give a return of 42.73 ETH. 

Hence, for each swap, the fees may vary depending on currency and amount. Further, the fees also vary depending upon whether you choose a fixed rate or classic rate. 

  • Classic rate. With this option, the exchange uses the best exchange rate available at the time of placing the trade. The platform will display an expected amount the trade will cost, but the exact price may be slightly different when you execute the trade.
  • Fixed rate. Fixed rate swaps charge the exact rate as displayed at that time. They tend to be a little more expensive than the classic rate option, but give users a guaranteed price.

Furthermore, ChangeNOW levies additional charges for buying crypto with fiat currency. In this transaction, Simplex charges a 5% fee (for a minimum amount of $10), 1% ChangeNOW fees, and network processing fee. 

What are the withdrawal and deposit limits?

ChangeNOW is a limitless cryptocurrency exchange service. Hence, there are no withdrawals or deposit limits given by the exchange. 

However, while purchasing any cryptocurrency with bank cards like VISA or Mastercard, there are certain limits levied. In this case, the minimum transaction amount has to be $50. The daily purchase limit is $20,000 and the monthly purchase limit is $50,000 per person.

Summary of ChangeNOW exchange

The ChangeNOW exchange supports nearly 200 cryptocurrencies with thousands of currency pairs. It has become a seamless exchange that offers instant conversion of an impressive range of cryptocurrencies. Moreover, its minimalistic design and easy to use control panel has generated an optimum user experience for its clients. 

The exchange yet needs to overcome some of its drawbacks. This includes the lack of option for crypto to fiat conversion and absence of important features on its mobile application (and the lack of an app for iPhone users). But the trading platform does provide a prime trading cryptocurrency service by eliminating identification hassles and account verification process. 

ChangeNOW is not the cheapest place to buy cryptocurrencies, but it is quick and convenient and enables you to keep your coins secure by delivering them directly into your own personal wallet.

Extra features

NOW Token

ChangeNOW has its native cryptocurrency known as NOW token, issued on Ethereum platform. It is offered as an incentive to access better services and products of ChangeNOW. The internal currency can be exchanged for additional perks including faster customer support, better exchange rates, special offers, and affiliation rates.  

Conclusion

ChangeNOW has indeed created a benchmark in cryptocurrency swap service. By integrating with prime exchanges and wallet service providers, it has become a supportive infrastructure in the cryptocurrency ecosystem. 

Its platform is easy to use and gives access to nearly 200 cryptos and over 30,000 trading pairs, while also allowing users to purchase cryptocurrencies using pounds, US dollars, and Euros. The simplicity of the platform – both on the company’s website and through its dedicated Android app – provides a great place for buying and trading cryptocurrencies easily.

This convenience is offset a little by a confusing fee structure, which includes additional charges for making fiat payments. This makes ChangeNOW, while one of the most convenient places to buy cryptos, not the cheapest option around.

How to open an account with ChangeNOW
  1. For using ChangeNOW services, you do not need to sign up for an account or provide any identification documents, but you will need to set up your own personal crypto wallet.
  2. Open ChangeNOW on your browser or mobile app. On its home page, enter the cryptocurrency you want to send and the cryptocurrency you want to receive from the dropdown list.
  3. Choose the exchange rate method – Fixed or Classic (explained above) – that you want to proceed with. 
  4. In the next window, enter your wallet address in order to receive your cryptocurrency.
  5. You will now be presented with all the relevant details of your transaction. If the details are okay, hit confirm. This will automatically swap your cryptocurrency tokens which will be completed within 30 minutes.
By Pooja Kadia
Pooja is an avid blockchain enthusiast, who believes in exploring the space to its maximum potential. She is the co-founder of Cryptochain Sphere, a website dedicated to educating people on blockchain and cryptocurrency space. She believes in creating engaging content to facilitate the community driving blockchain adoption.
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