Crawford & Company Class B (CRD.B)

Crawford’s core expertise is in loss adjusting and claims administration. Its North American and international adjusting businesses handle property and casualty claims across personal, commercial, and specialty lines. The company is also active in catastrophe response, where it provides adjusters and operational support following severe weather events and other major losses. Through Broadspire, Crawford serves employers and insurers that outsource workers’ compensation, disability, liability, and medical management programmes.

The company’s platform and outsourcing operations add a technology and process-management layer to its traditional claims services. These capabilities help clients improve claims efficiency, control costs, and manage complex workloads without building all functions internally. Crawford’s international segment is a major revenue source, reflecting the company’s long-established presence in insurance markets outside the United States as well as its ability to serve multinational clients.

CRD.B gives shareholders voting exposure to a business linked to the functioning of the insurance ecosystem rather than direct insurance underwriting. Crawford does not primarily compete by taking balance-sheet risk; instead, it earns revenue from services, administration, and claims expertise. Its financial performance can be shaped by catastrophe frequency, insurance claim trends, corporate outsourcing demand, labour availability, and technology adoption across the claims industry.