Zoom Communications (ZM)

Zoom’s platform is built around ease of use and cross-platform accessibility. Participants can join meetings from desktops, mobile devices, conference room systems, and web browsers, making the service useful for organizations with distributed teams and external partners. While video meetings remain the company’s most recognizable product, Zoom has expanded into a broader workplace communications suite.

Its product portfolio includes Zoom Phone, a cloud-based business phone system, and Zoom Contact Center, which supports customer service interactions across digital channels. The company also offers tools such as team chat, rooms and workspace solutions, events and webinar capabilities, and AI-enabled productivity features designed to summarize conversations, support collaboration, and improve workflow efficiency. This expansion positions Zoom as a competitor in the unified communications and collaboration market rather than only a video conferencing provider.

Founded in 2011, Zoom serves businesses, public-sector organizations, educational institutions, healthcare providers, and individual users around the world. Its revenue model is largely subscription-based, with paid plans for organizations that need more capacity, administration, security, and enterprise features. For investors, Zoom’s performance is tied to customer retention, enterprise adoption, product expansion beyond meetings, competition from large software platforms, and the long-term role of hybrid work in corporate communications.